August 08, 2008
I understand the motivation and benefit behind online billing but I never use it. Why? I don't trust corporations. I want to see my bill every month to review the charges. If it's online I might not remember to look every month and I don't have any expectation that there is a reliable reminder that my bill is available for viewing. I want to be able to keep records going back as long as I feel like and I don't know how long my online bill may be viewable. I don't trust that my online bill won't be altered either unintentionally or intentionally. I don't believe than an online billing system will be as bug free as my existing paper bills. I'd much rather have a paper bill in case of dispute, it carries far more weight in my mind.
Finally what makes me most weary is that there usually seems to be a hard white black decision between online or paper, you can't get both. I don't see why I can't be able to view my bills online and try out the online billing system, but continue to receive paper bills.
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