June 15, 2000
The company is still new, or at least new to the web. The web page is an absolute mess and is still in a constant state of change. It does not provide any product info, the contact info is sometimes difficult to find or is incorrect, online shopping is still not implemented, most everything on the web page is useless, except for searching out how to contact them. That all said and done, after emailing [email protected] ([email protected]) I got a quick response detailing the products he had to offer to replace the dead ones I had, after failing at buying online I emailed back the order and everything arrived a few days later in good condition. Overall, the company seems new and influx to me, the website is definetly new and influx, just a wait and see if they get better.
June 02, 2000
I purchased a used UPS from them. On receiving the item, the invoice indicated an overcharge on the shipping. I immediately emailed [email protected] which was listed as the only contact address. A couple of days later after testing the unit I noticed that the batteries were dead and the unit could not support any load. I emailed [email protected] again with the findings that this supposedly tested UPS had dead batteries and did not function as a UPS. No response to either emails for several days. So I emailed [email protected] which had been the email address from which the electronic invoice was mailed when winning the auction. He responded within a day or so and immediately credited the entire amount I paid including shipping and let me keep the unit. I have yet to see the credit appear on my card, but I suspect it will show up soon. Everything was resolved to my liking. Auction Depot continues to be on my recommended list.
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