May 04, 2008
I've seen on more than one occasion a food delivery being made to a restaurant during lunch or dinner rushes. To me, that seems completely wrong. Not only is the delivery truck blocking the parking lot, but the driver is tying up staff and negatively affecting customer service. If I were a restauranteur, I would be rather upset at this going on. If I needed the food that day, I would expect it to be there earlier and delivered during off peak hours. The only thing I can envision is that this might be the telemarketer effect at work. They call at dinner hour cause they assume you are far more likely to be home at that time. For some restaurants, they might be closed before lunch and dinner and so deliveries are more likely to be completed at meal times. But you would think the restaurant and the company could easily work out a normal schedule for deliveries during slow periods before the rushes.
Actually, the restaurants I've worked in have always told suppliers that they would only accept deliveries during certain hours (skipping lunch and dinner rush/prep times).
However, it's been quite a few years since I worked in that industry. It could be that it's harder to get suppliers to agree to that now. I can see a situation developing where suppliers may only agree to that for their larger clients. Obviously, having their drivers need to work around such hours costs them time.
Posted by: Brad Silva at May 28, 2008 01:09 PM
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