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January 21, 2008

Rogers at it Again

Once again, Rogers has screwed me on a new contract. They failed to deliver what they promised at the price they promised. This time, I'm only out $1 a month for voice mail when I was told it would be included. It took 3 phone calls to find that out. On my previous contract, the same problem, I was told enhanced voice mail was included and it was not, and I was out $7/month for the life of the contract. They also refused to allow me to exit the contract without penalty. I've asked for the contracts to be provided in writing before agreeing to them, but they say this is not possible.

The second problem I continuously have is that various 'features' of my service 'fall out' of my account. My current contract is made up of a confusing series of charges and credits. The most recent issue involved one of the credits going missing from my account. I had to call up and spend several minutes on the phone to reinstate it. However the agent was very friendly and helpful on the phone. She was the also one who finally was able to tell me why my voice mail was coming up as a net $1 charge and gave me a one month credit ($1) for the trouble.

Finally, while traveling in Texas a few months ago I discovered that my voice mail did not function at all. I rely on the voice mail while traveling to screen calls to avoid the astronomical roaming charges. It wasn't till the end of the trip I found out it wasn't working at all.

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